Levers of Organization Design: How Managers Use Accountability Systems for Greater Performance and Maintenance

By: Robert Simons

Harvard Business School Press

Unlike subtitles of so many other recently published business books, the one for Levers of Organization Design correctly identifies its author’s primary objective: explaining “how managers use accountability systems” to achieve “greater performance and commitment.” Simons responds to questions such as these:

  • What are the nature and extent of tensions of organization design or redesign?
  • How to get “span of attention” in proper alignment?
  • What is an appropriate “unit structure”? Why?
  • Which diagnostic control systems can be most effective? How?
  • Why are interactive networks essential?
  • How to establish and then strengthen them?
  • How should shared responsibilities be determined and then managed?
  • Then, how to sustain productive collaboration?
  • Which “levers” of organizational design are most effective? Why?
  • Which examples best illustrate how to make appropriate adjustment of them?
  • What are the most effective strategies and tactics when designing organizations for performance?

According to research which Robert S. Kaplan and David P. Norton provide in The Strategy-Focused Organization only 5% of the workforce understand their company’s strategy, only 25% of managers have incentives linked to strategy, 60% of organizations don’t link budgets to strategy, and 85% of executive teams spend less than one hour per month discussing strategy. If true, these are chilling statistics that suggest that few decision-makers in any organization (regardless of its size or nature) would be able to answer, clearly and realistically, each of the questions listed previously, hence the urgency to read Simons’ book. Readers are encouraged to check out additional works co-authored by Kaplan and Norton.

Related Industries


Related Enterprise Solutions


    Click here to print PDF file