Providers

Hospital’s Benefit from Thomas Group Approach

On the hospital front, providing high quality care and maintaining high satisfaction rates for patients, as well as for physician and staff, is critically important. However, to ensure long-term institutional viability, all this and much more must be achieved in the context of a competitive cost structure.

At Thomas Group, we are helping hospitals leverage the power of our proprietary Process Value Management methodology, the best of Six Sigma, Lean, plus other tools and industry best practices to achieve:

  • A collaborative, performance-focused culture
  • Improved nursing productivity and nurse retention
  • Efficient patient flow (admission to discharge)
  • Enhanced perioperative processes critical to surgeon satisfaction and profitability
  • Reduced lengths of stay and improved care management
  • Improved revenue management and containment of indirect costs
  • Emergency Department performance that improves door-to-physician times, relieves overcrowding, and reduces ambulance diversion and patient elopement (i.e. leave without being seen)

Case Summary

Thomas Group recently helped a 225-bed, full-service hospital make the following improvements in its Emergency Department:

  • Door-to-Physician Time reduced by 38%
  • Door-to-Discharge Time reduced 24%
  • Door-to-Admit Time reduced 23%
  • Patient elopement reduced 55%

In other initiatives, Thomas Group's cadre of hospital subject matter experts has been instrumental in achieving performance gains such as:

  • Reduction of payor claim denial rate to less than 1%
  • Improvement in length of stay by 1.5 days
  • Reduction of nursing staff turnover by 75%

How Thomas Group Can Help You

Although a hospital may seem completely different from the typical manufacturing or service enterprise, it does share at least one important attribute. Hospitals are managed in departmental silos, while healthcare is delivered through the interaction of those departments in complex cross-functional processes. Just as the order fulfillment process in a manufacturing company can not be optimized by improving isolated functions, neither can healthcare delivery in a hospital be optimized by trying to optimize the performance of departmental silos.

Any hospital can be a process enterprise. In fact, the most successful hospitals are already moving in this direction, with significant results. Thomas Group's Process Value Management techniques combine the best of Lean and Six Sigma, along with a proven change management framework, to enable your key processes, from the ER to the OR and from admission to discharge, to function more effectively, more responsively, and at lower cost, without affecting quality of care. In fact many solutions actually enhance quality of care at the same time they reduce cost.

Thomas Group assists coalitions, employers, and healthcare providers by implementing powerful processes and strategies that are transforming healthcare by reducing healthcare costs and connecting people, processes, and technology to improve the quality of the patient experience.