Quality Assurance Process

Thomas Group’s (TGI) comprehensive Process Value ManagementSM (PVM)SM methodology features an integrated implementation approach that includes built-in Quality Assurance. TGI makes certain its quality of delivered services is achieved through advanced planning, assignment of the necessary quantity of qualified Resultants® and Results Managers, the preparation of a change management Architecture (a detailed cultural change Program Plan), and the rigorous execution of that Architecture to deliver the promised results.

  1. Thomas Group’s management philosophy employs the use of highly experienced Resultants to deliver transformational results to all clients. To assure these results, Thomas Group management has frequent communication with each Results Manager to review the progress in driving client performance improvements in accordance with the Architecture Plan and contract/task order requirements created at the start of each implementation effort. To achieve success, Results Managers hold frequent face-to-face and weekly team meetings, as well as prepare weekly and monthly reports documenting progress and barriers to progress.
  2. Thomas Group holds a monthly program review meeting called a Business Improvement Team (BIT) meeting with each client. These BIT Meetings have evolved to private sector-like Boards of Directors (BODS) for the Navy Enterprises that Thomas Group is mentoring. Thomas Group management, along with client leadership, reviews progress toward Entitlement (“To BE”) and has continual “root cause” problem-solving discussions to jointly drive the process improvement actions synchronously toward Entitlement.
  3. This frequent, intense management and leadership communication and interaction ensures that all change management program participants (TGI and its government client) recognize and use the PVM methodology to achieve the results (we always emphasize results goals!) goals contained in the Architecture. PVM focuses both on creating and/or improving client processes so they can deliver desired products/ services and installing a metrics set that links improvement actions with output results. This constant communication and coordination with government client stakeholders, and the rigor built-in to PVM, assures the quality and consistency of delivering process and enterprise improvements.