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Home > Knowledge Leadership > Publications > Superior customer service

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Create a total learning organization

Sustain continuous improvement

Maximize ROI from human capital

Produce and sustain innovation enterprise-wide

Penetrate new markets

Sustain long-term business growth

Formulate and implement a strategy that works

Increase demand for what you sell

Superior customer service

Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
Managing the Customer Experience: Turning Customers into Advocates
On Great Service: A Framework for Action
The Outside-In Corporation: How to Build a Customer-Centric Organization for Breakthrough Results
Trading Up: Why Consumers Want New Luxury Goods – and How Companies Create Them
The Ultimate Question: Driving Good Profits and Truth Growth

General Business or Industry-Specific Resources