Increase Your Operating Profit 30 Percent

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Executive Summary

In the current economic environment, most companies have implemented cost reduction programs focused on facilities consolidation, headcount cuts, and reducing manufacturing and SG&A expenses. While these traditional cost reduction programs have resulted in some bottom-line improvement, the company’s financial performance often still suffers. The CEO is left with a dilemma. More arbitrary cost reductions can cut into the muscle of the company, endangering its long-term future. In the current dynamic marketplace environment, companies need to be properly positioned to take advantage of the business upturn as the economy begins to recover.

MarginMax™ is an integrated gross margin management solution from Thomas Group, a consulting company known for its ability to help its clients achieve breakthrough process performance. Successful client engagements have proven that MarginMax is the cost-effective answer to increasing margins at any point in the economic cycle. It provides companies with a way they can rapidly generate significant profits without embarking on major business transformation programs that can take years to bear fruit.

A MarginMax profit improvement program is the ideal next step after implementing a cost reduction program. MarginMax unlocks the dormant profits in a company that reside in the key drivers of gross margin, without additional headcount reductions or cutting into the financial infrastructure of the company. These drivers include the pricing process, product management, and sales effectiveness. A MarginMax program will also provide the foundation to position organizations toward future growth and profitability.

MarginMax is effective because it is a comprehensive solution to gross margin management that takes a holistic approach by integrating all four key drivers of improved profit margin:

  • Pricing optimization
  • Product management
  • Sales effectiveness
  • Operational performance

Even a small increase in gross margin can substantially impact operating profits. That is why MarginMax can help a company achieve a 30-percent boost in operating profits.

Adopting the MarginMax integrated gross margin management solution in your organization does far more than improve your margins; it helps break down silos that can present barriers to business’ success. MarginMax aligns people and processes across your organization by focusing the senior team on gross margin as the key leverage point in the business. And because MarginMax is comprehensive, it improves both the convenience and confidence of executives who use MarginMax to assist them in making day-to-day operations decisions. At the same time, MarginMax helps them gain process transparency so important in corporate governance today. You get real-time metrics that put you in direct control of your gross margin. In short, MarginMax helps you define how your company wins in the marketplace going forward.

MarginMax at a Glance

As already mentioned MarginMax is an alternative to expensive and extended corporate transformation programs. It is the profit margin platform you can implement rapidly and expect measurable near-term results.

Program benefits include:

  • Strategic alignment: Businesses that have implemented MarginMax report enhanced alignment of their operations enabling them to better deliver on high-level strategies.
  • Fully integrated: MarginMax is comprehensive and inclusive with one interface that gives you integrated metrics for convenient margin management.
  • Customer facing: One reason MarginMax is so effective is because its methodology emphasizes the value delivered to the end customer.
  • Rapid payback: MarginMax is an investment with a positive ROI that begins to pay off in months, not years.
  • Accelerated implementation: You do not have to wait long before you begin to see positive results.
  • Top-down driven: Instead of immersing itself in tactical-level issues, MarginMax is designed for executives who wish to drive top-down margin improvement in their companies.
  • C-level-experienced consultants: Thomas Group professionals have been C-level executives; they are experts in corporate performance improvement.

The MarginMax Strength: Focus and Alignment

The strength of the MarginMax solution is its integrated focus on gross margin management and its alignment with all the elements of your business. Business processes like disciplined pricing and product management may seem easy to implement but the undeniable fact is that few businesses are able to achieve them on their own. MarginMax is the fastest and most cost-effective way to achieve bottom-line improvements. It turns gross margin management into an ongoing business process you track and manage. And, it integrates and leverages all four gross margin drivers:

  • Pricing. With the objective of achieving the highest sustainable prices, MarginMax can help your company:
    • Accurately assess contribution margins. Do you know which product contributes the most to your gross margin? Many seasoned executives think they know, but then are amazed when they find out—thanks to MarginMax.
    • Enforce price compliance. How often do you see give on this crucial issue erode business results when holding firm would place your company on a more solid financial footing? MarginMax gives you control over this area you likely never had before.
    • Implement strategically-aligned, value-based pricing. Pricing policies do not have to be haphazard; with the help of MarginMax, your value-based pricing will be aligned with high-level strategies for business success.
    • Optimize your pricing process while measuring and enforcing compliance. MarginMax is your pricing enforcement tool.
  • Product Management. With the objective of increasing customers’ value perception, MarginMax assists you so you can:
    • Improve customers’ value perceptions. With MarginMax, you can manage your product portfolio to produce the highest possible perceived customer value.
    • Implement a product management process. You will be amazed at MarginMax’s ability to proactively manage a gross margin-based process
    • Manage your new product innovation process. Let MarginMax help you install a process that prioritizes new product concepts and helps you schedule development.
  • Sales Effectiveness. With the objective of dramatically impacting sales, MarginMax assists in:
    • Achieving alignment. MarginMax enables you to align sales force behavior with corporate strategy and gross margin objectives.
    • Gaining insight. MarginMax measures customer profitability which enables you to know just how important any one account or client is to your overall business. Imagine being able to make a rational decision as to whether an account or client is worth saving!
    • Improving customer satisfaction. Use MarginMax to develop a customer survey that can assess and track customer satisfaction on an on-going basis.
  • Operational Performance: With the objective of maximizing efficiencies, MarginMax enables your company to deliver:
    • Improved value perceptions. MarginMax helps your company deliver products that your customers perceive to be of excellent value.
    • Reduced costs while maintaining profits. MarginMax can assist your sourcing efforts as you find comparable parts or ingredients at reduced costs.
    • Right product. MarginMax assists you in initiating a product improvement program designed to deliver the right products in the right sizes at the right time to the right locations via the right channels.

Synergy Adds Value

As each key-margin driver is improved, it has a direct, positive impact on your gross margin, but the synergy that results when you implement MarginMax produces results that are greater than the sum of their parts. As operational performance improves, for example, customer response times are shortened and on-time delivery improves as does overall quality satisfaction. As a result, sales effectiveness is enhanced. The sales force can now spend more time selling because it no longer has to expedite orders, process returns, or address quality challenges. As customer turnover declines, sales increase—all thanks to MarginMax.

Easy Implementation in Your Company

MarginMax is a top-down process improvement solution directed by your company’s senior management team and implemented by driver teams. That is why the MarginMax evaluation process (which takes three to six weeks) is designed to be transparent. It identifies your company’s gross margin improvement potential and provides the executive team with a plan of action.

The evaluation phase includes:

  • Thomas Group Gross Margin Workshop for key executives
  • An analysis of your current gross margin process
  • An in-depth definition of the results your company can achieve with MarginMax
  • A profit-management gap analysis and prioritized opportunities going forward
  • A MarginMax business case development customized to your special circumstances
  • The calculation of a MarginMax pay-back (ROI) schedule
  • Plan a MarginMax implementation schedule
  • The issuance of a MarginMax program mobilization plan

The Maturity Model: A Key Decision Tool

The MarginMax Maturity Model is an important tool used by the Thomas Group during the evaluation phase to determine your company’s gross margin improvement opportunity in the four key-driver areas. The driver teams use the results of the Maturity Model to delineate the steps that must be taken to close current gaps.

The MarginMax Maturity Model rates, on a scale of 1 to 4 (1 being ineffective; 4 being highly effective), how advanced your company’s approach is in four pricing levers (above) as well as in ten other “ever categories.

The Workshop Sets Business Objectives

The day-long Thomas Group Gross Margin Workshop provides your executive team with a framework that it then uses as it goes through the evaluation process. Business objectives set during the workshop include:

  • Rate of business growth
  • Gross margin increase (%)
  • Operating margin objective (%)
  • Requirements for maintenance of high levels of customer satisfaction

By the conclusion of the workshop, you and your executive team will have defined critical success factors, opportunities, and analysis tasks in all four key-driver areas.

The Gross Margin Workshop assists executives in setting objectives and critical success factors that provide the framework for the evaluation phase. Above is a typical example of workshop results.

The evaluation phase ends by supplying both the analysis and architecture necessary to launch a successful implementation phase. Outputs include targets, opportunities, architecture, schedule, and ROI summary.

The MarginMax evaluation phase is designed to ensure that your company’s MarginMax implementation team will be focused on your highest-leverage gross-margin drivers.

Implement for Results

The implementation phase takes from six to 12 months and includes the entire senior management team attending the Gross Margin Workshop. Other important aspects of the implementation phase include:

    • Establishing a MarginMax Improvement Team
    • Launching driver teams
    • Developing metrics
    • Prioritizing gross margin levers for high-impact results
    • Launching rapid implementation solutions
    • Achieving and enjoying the success of improved margins

Once you begin to implement MarginMax, you will notice improved profit margins after three months; substantial paybacks should begin to emerge in six to 12 months.

The implementation phase includes installation of the MarginMax dashboards that measure both key drivers and margin results; they literally track the impact MarginMax is having on overall enterprise performance. The MarginMax dashboards are hierarchical at both the driver-team level and the implementation-team level; thus, they play an important role in assisting the entire organization to align their efforts and focus on the key drivers of gross margin.

The MarginMax Promise: Results

The MarginMax solution is a holistic, comprehensive approach to gross margin management that integrates pricing optimization, product management, sales effectiveness, and operational performance, the four key drivers of profit margin. MarginMax turns gross margin management into a business process you manage using the MarginMax dashboards. Some of the benefits of participating in a MarginMax program:

  • Ease of use due to completeness and integration of the solution
  • Eliminates silos and other barriers to success
  • Aligns people and processes across the organization
  • Provides an end-to-end integrated performance view

The most important reason for implementing MarginMax: the potential for your company to achieve a five to 10 percent increased gross margin, which can translate into a 30-percent increase in operating profit.